Frequently asked questions

Frequently asked questions

Answers to the most common questions about orders, sizes, delivery, payment and returns. If you can't find what you are looking for, write to us at info@forestjeans.com.

How do I find the uniform for my child's school?

Open the Schools section, choose your city and then your child's school. You will see only the models with that school's embroidered emblem. We organise the catalog by school precisely so that you can find the right products quickly.

How do I choose the right size?

Our sizes follow the child's height — from 122 to 176 cm. Every model comes with a size chart. Measure your child's height and choose the matching size. If your child is between two sizes, we recommend the larger one.

How is my order delivered?

We deliver with the couriers Econt and Speedy — to a courier office or to an address of your choice. Delivery usually takes 3–5 working days after dispatch.

When should I order to have the uniform before the first day of school?

The earlier, the better. At the end of August and the beginning of September we receive many times more orders than usual — making and shipping take longer, and the most popular sizes are the first to sell out. If you need it by a specific date, write to us at info@forestjeans.com or call +359 898 699 305 and we will check the timing for your order.

How much does delivery cost?

The delivery price is calculated according to the rates of the courier you choose (Econt or Speedy) and the type of delivery (to an office or to an address), and it is paid by the customer. You will see the exact amount before you complete your order.

How can I pay?

We offer three payment methods: by bank card through the secure BORICA service; cash on delivery (you pay when you receive the parcel); or by bank transfer to the account shown in your order confirmation.

Can I return or exchange an item?

Yes. You have the right to return or exchange an item within 14 days of receiving it, provided it is in its original saleable condition — unworn, unwashed and with its original labels. See the Returns and complaints page for the steps.

Is the emblem embroidered, and does it survive washing?

The emblem is machine-embroidered onto the garment — it is not a print or a patch. That is why it withstands repeated washing and keeps its look throughout the school year.

Can I order for a whole class or year group?

No. We do not accept orders for a whole class or year group. Every uniform is ordered individually, in the size of the specific child — choose the school, the model and the size by height.

Do I need to create an account to order?

No, it is optional. You can order as a guest — we collect only the details needed for delivery. With an account, it is easier to keep track of your orders.

Do you issue invoices?

Yes. If you would like an invoice for a company, enter the billing details when you order (company name, UIC (ЕИК), VAT number, address and responsible manager (МОЛ)).

How can I contact you?

Write to us at info@forestjeans.com or call +359 898 699 305. Working hours: Monday–Friday 09:00–17:00, Saturday 09:00–15:30.